Refund policy
Return Policy
Effective December 6, 2025 · Last updated October 10, 2026
We want you to be happy with everything you bring home from Dome Market and Detox Your Dome. If something isn't right, we're glad to help.
Products sold in store at Dome Market (37 State Street, Newburyport, MA) and online at detoxyourdome.com are sold by Dome Goods LLC. Some online items ship directly from our brand partners.
Returns & Exchanges
Unopened, unused items in their original packaging may be returned within 30 days of purchase for a full refund to the original payment method, or exchanged for another item. Proof of purchase is required: a receipt, an order confirmation, or an order we can look up. Refunds are for the price paid, including any discounts applied. Loyalty points earned on returned items will be removed.
Apparel & Textiles
Clothing, linens, and other textiles may be returned or exchanged within 30 days if unworn, unwashed, and with tags attached.
Intimate Items & Undergarments
Exchange or store credit only, within 30 days, and only if unopened with tags attached. Store credit does not expire.
Non-Returnable Items
For health and safety reasons, we can't accept returns on:
- Opened or used personal care, skincare, or cosmetic products
- Food, beverages, and supplements
- Gift cards
- Items marked final sale, including clearance
Damaged or Defective Items
If an item is damaged or defective, including a final sale item, let us know within 7 days of receiving it. For online orders, include your order number and a photo of the issue. We'll replace the item or refund you in full, including any shipping charges.
Online Orders
The return windows, condition requirements, and non-returnable categories above also apply to online orders.
Starting a Return
Sign in to your account at detoxyourdome.com/account, select your order, and choose the items you'd like to return. We'll email you return instructions and, when applicable, a return label. Some items go back to our brand partners rather than to our store, so please follow the instructions for each item. We can't refund items sent back without an approved return.
Return Shipping
Return shipping is the customer's responsibility unless the item was damaged, defective, or sent in error. If we provide a label for any other return, the label cost will be deducted from your refund. Except for items that were damaged, defective, or sent in error, original shipping charges are non-refundable. If you return items from an order that shipped free and the remaining order total falls below $85, the $6.99 shipping charge will be deducted from your refund.
Multiple Packages
Some orders ship in more than one package, and the packages may arrive on different days.
Refund Processing
Refunds are processed within 5–7 business days after your return is received. Depending on your bank, the refund may take an additional billing cycle to appear on your statement.
Returning Online Orders in Store
Items shipped from our store may be returned in person at 37 State Street, Newburyport, MA. Bring the item and your order confirmation. Items shipped directly from our brand partners must be returned by mail using the instructions we provide.
Questions
Email us at shop@detoxyourdome.com and we'll help you out.